FAQ
Common questions
Short answers so you know exactly what you get. For the full split of who does what, see How we work.
What is included in the retainer?
Portal access, AI SEO audits, social drafts, KPI notes, and (on higher plans) funding shortlists and strategy calls. Ad spend and the phone/voice line are separate.
Is ad spend included?
No. You pay Meta, Google, or TikTok directly for ads. The retainer covers strategy, creative drafts, and optimization notes.
Is the voice line included?
No. The AI voice receptionist is an add-on on every plan. Contact us if you want it added.
Do you file grant applications?
We draft them and prepare the shortlist. You (or your bookkeeper/lawyer) still submit on the official government site.
How do I cancel?
Monthly plans cancel anytime, effective at the end of the current billing period. Email help@adpulsenexus.com or use the portal. Quarterly prepay options are available if you prefer.
Do you charge HST?
Yes, once the business is registered for HST in Ontario (13%). Invoices will show HST where required. See our Terms and Privacy Policy for details.
How fast do you reply?
Email help@adpulsenexus.com — we aim to reply within 1 business day. Strategy calls are scheduled separately.
What happens right after I pay?
You get portal access immediately. Follow the checklist on the welcome page: complete your profile, run or review your first audit, and book a kickoff if your plan includes one.
Can I upgrade or add funding later?
Yes. Start with a marketing retainer or a one-time Match, then upgrade to Access or Priority for ongoing drafts and catalog refreshes.
Is this legal or accounting advice?
No. Marketing and funding drafts are operational support. Final filings, tax, and legal decisions stay with you and your advisors.
Still have a question?
Email help@adpulsenexus.com or use the contact form.